Business Training Hotel Management Courses in Dubai

Course Details

When it comes to an outstanding dining experience, guests rely on restaurant servers. They're the ones who make them feel welcome, can explain the menu, serve food, and provide all-around great service from the time guests arrive until they are ready to leave.

The Certified Restaurant Server recognizes the high level of professionalism needed to succeed and to bring outstanding service to every guest.

The certification is supported by the START (Skills, Tasks, and Results Training) for Restaurant Server.

The program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 22 key tasks correctly. These include:

• Demonstrating how to greet and seat guests and anticipate guest needs
• Explaining how to serve beverages, serve the meal, and check back to the table
• Listing basic kitchen safety and sanitation guidelines servers should follow
• Explaining how to present guest checks and settle bills.

Course Details

Hotel analytics have become an increasingly important skill for such professionals as revenue managers, general managers, corporate staff and research professionals.

The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data.

This globally-recognized professional credential validates your advanced knowledge in hotel industry analytics including foundational metrics, definitions, formulas and methodologies.

Resource Materials

The Certification in Hotel Industry Analytics is an online program developed to prepare you for the CHIA exam. It demonstrates how to analyze various types of hotel industry data and to make strategic inferences based upon that analysis. This program provides an in-depth review of the program content and includes both condensed and expanded versions of the training.

The CHIA  program includes case scenarios, hints, sample reports, industry “tricks of the trade,” analysis examples, quizzes, discussion questions, and application exercises that give you hands-on experience working with hotel data.

Core content areas include:

• Hotel Industry Analytical Foundations
• Hotel Math Fundamentals
• Property Level Benchmarking (STAR Reports)
• Hotel Industry Performance Reports

Course Details

This course provides understanding of Food & Beverage Service Operation with quality service as measured by customer expectations, effective and efficient usage of resources, application of technology for transaction management, understanding of service mise-enplace, and dynamics of food and beverage service in a variety of dining environments. 

Upon successful completion of the course, the student will be able to ;

• Demonstrate appropriate service behaviors for a variety of guest types.
• Understand the concept and techniques of good service and demonstrate the skill acquired.  c)  Program point-of-sale technology for service. 
• Understand the scope and usage of service mise en place. 
• Participate in the operation and execution of in-room dining service.
• Participate in the operation and execution of banquet dining service. 
• Participate in the operation and execution of restaurant dining service. 
• Provide responsible service of alcoholic and non-alcoholic beverages.
• Demonstrate English service technique. 
• Demonstrate American Service technique.
• Demonstrate Russian Service technique.
• Demonstrate Continental Service 

Course Details

There is a strong demand for trained chefs/ cooks and the food and beverage industry is now offering good salaries and working conditions to attract skilled personnel.

Graduates may find employment as cooks or assistant cooks in the food service departments of restaurants, hotels, motels, resorts, cruise ships, institutions and catering companies.

With further training, graduates may advance to positions as commis de cuisine, department chefs, junior sous-chefs, executive sous-chefs, chefs de cuisine and executive chefs de cuisine. Graduates may also pursue self-employment opportunities.

The certification course in Culinary Arts, Baking & Pastry Arts have been separated into 6 rotating short-term courses (or modules) respectively. This is to provide students with access to those specific areas of the curriculum that best meet their learning needs. The Culinary Arts modules cover the following areas;

• Prepare, Cook and Serve Stocks, Sauces and Soups
• Prepare, Cook and Serve Salad,Appetizers and Sandwiches
• Prepare, Cook and Serve Vegitables, Fruit, Eggs & Farinaceous Dishes
• Prepare, Cook and Serve Poultry Dishes
• Prepare, Cook and Serve Meat Dishes
• Prepare, Cook and Serve Sea Food Dishes

Course Details

The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry.

Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management.

The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.

Outline:

• The Lodging Industry
• Hotel Organization
• Front Office Operations
• Reservations
• Registration
• Front Office Responsibilities
• Security and the Lodging Industry
• Front Office Accounting
• Check-out and Settlement
• The Role of Housekeeping in Hospitality Operations
• The Front Office Audit
• Planning and Evaluating Operations

Course Details

Overview of the course:

This Hotel and Hospitality Management Course meets industry demand for efficient, competitive and responsible professionals in a globally competitive hospitality industry. It’s an ever expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into wide varieties of jobs in a variety of industries and locations such as lodging accommodation, food and beverage services.

Who needs the course?

Anyone who is aspiring to get a career in Hotel & Hospitality Industry.

• The basic qualification is high school completion certificate
• Proficiency in English language to understand read and write

Course Details

This program is ideal for all those professionals who hail from the 'Food & Beverage department' and wish to improve their skills in various areas like customer service, teamwork, handling food counter and more.

Course Details

The Course has been developed to prepare future professionals and entrepreneurs for new trends and technological innovations in the world of gastronomy at the international level. The program introduces participants to the restaurant management and advances into; Management, operation, marketing and finance functions. On completion of the course, the students will learn how to; open a restaurant, market and attract customers and prepare various types of cuisine.

Course Details

The Course has been developed to prepare future professionals and entrepreneurs for new trends and technological innovations in the world of gastronomy at international level. The program introduces participants to the restaurant management and advances into; Management, operation, marketing and finance functions. On completion of the course, the students will learn how to; open a restaurant, market and attract customers and prepare various types of cuisine.

Course Details

Caterers and hotel facilities both locally and globally demand competent catering professionals. This is a profession that will always exist and grow. People will always need to eat out or have catering provided at limitless events and occasions. The program introduces students to the field of catering and food serving methods. The Course will provide knowledge and skills necessary to be a successful caterer or to take up a job in the field.