Business Training Courses in Al Ain

Course Details

The expectations of senior leaders means they need to manage their time very efficiently and balance the demands of a wide range of stakeholders. This workshop looks at strategies for responding to the daily demands of the senior leader role. This course can be extended to include a session for Heads of Department/Faculty, Curriculum Coordinators and Heads of Year on managing the role efficiently.

Participants will :

• Explore the theory of ‘efficiency’ and the difference between efficiency and effectiveness
• Learn forensic approaches to dealing with underperforming staff
• Explore strategies for dealing with student incidents more efficiently
• Learn how to run an effective meeting and achieve all its objectives in the shortest possible time
• Undertake a practical exercise on time management and learn how to prioritise, maximize the use of time and delegate whilst retaining responsibility

Course Details

In the absence of a carefully structured system of appraisal, people tend to judge the work performance of others, including subordinates, naturally, informally and arbitrarily. But this can create serious motivational, ethical and legal problems in the workplace. Without a structured appraisal system, there is little chance of ensuring that the judgments made will be lawful, fair, defensible and accurate. This workshop examines a school’s particular context and assists Senior managers in setting up a realistic, easily manageable performance management system.

Workshop contents :

• School owners on devising a specific principal or head teacher performance management plan
• Heads of administration/Office staff on tailoring the principles of performance management to a business setting
• Learn how a performance management system can assist a school to deliver its objectives and maintain a continuous pattern of improvement
• Critically assess the strengths and weaknesses of a sample of performance management systems in everyday use
• Draw up a viable performance management system for trialing with a group of staff based on job descriptions, school priorities and defined performance standards
• Learn how to write SMART performance objectives and determine  success criteria
• Understand the links between intrinsic and extrinsic rewards and performance management – the ‘What’s In It For Me?’ factor

Course Details

The purpose of display in the classroom is not just to make the room look attractive, though even this will have a positive impact. The best classrooms use display to immerse learners in a world of interesting facts and ideas, promote language and subject-specific vocabulary, model excellent work produced by students and communicate information and teaching points.

Program contents :

• Explore the power of display
• Learn how displays of subject-specific vocabulary can be used in myriad ways during a lesson
• Undertake a practical task to transform a previously dull classroom into a vibrant learning space

Course Details

As per Sheikh Zayed Bin Sultan Al Nahyan's words, on land and in the sea, our fore-fathers lived and survived in this environment. They were able to do so because they recognised the need to conserve it, to take from it only what they needed to live, and to preserve it for succeeding generations.

This workshop aims to bring the wealth of resource that is the UAE environment into the classroom in all disciplines. The contents for this workshop are as listed below:

• Hear from organizations involved in protecting the environment in the UAE and learn how they can assist schools in delivering environmental education
• Learn how the school environment can be used to exemplify theoretical aspects of teaching in any subject using practical examples

Course Details

This workshop is aimed at all staff who work with children in schools. The session aims to enhance awareness of the reasons why safeguarding should underpin every aspect of a school’s work. We can offer on-site induction or refresher training for whole staff sessions, discrete groups including those with pastoral responsibility, newly qualified teachers, senior staff and those who run extra-curricular activities. All workshops are contextualized to fit UAE legislation and/or guidance on the safeguarding of children.

Programme content : 

• Understand why child protection is the responsibility of all staff in collaboration with a number of other stakeholders
• Learn how to recognize symptoms of abuse, neglect, bullying and low self-esteem in students, and how this may differ according to race, culture and gender
• How to deal appropriately with disclosures
• Learn to whom to make a referral and how this should be done
• Learn how to assess risk in carrying out their professional duties
• Parents on recognising when their child might be the victim of bullying, the forms bullying may take and strategies for dealing with it
• Individual teachers or teams of teachers responsible for organising school trips who need to be more fully conversant with sound risk assessment procedure

Course Details

As said by Lockwood & McLean, if assessment is to be a positive force in education, it must be implemented properly. It cannot be used to merely sort students or to criticise. Its goals must be to improve education. This workshop examines reliable, easily planned alternatives to the culture of ‘test, test, test’ without creating more work.

Program contents : 

• Decide what effective assessment looks and sounds like
• Learn how Assessment for Learning is different from Assessment of Learning
• Examine how Assessment for Learning strategies can enable students, increase motivation, engage learners of all abilities, lead to higher achievement, improve relationships and increase teacher satisfaction
• Devise assessment tasks based on AfL principles suitable for classroom us
• Parents on the advantages of AfL techniques for enhancing the learning, achievement and enjoyment of their children.
• Individual teachers or teams of teachers in one subject specialty in planning and following through an actual AfL task with a group of students. 

Course Details

Positive Behaviour Management is an interactive workshop designed to apprise teachers of strategies to win over even the most recalcitrant student and create a classroom climate conducive for all learners.

The program contents:

• Senior Staff and Principals on forensic approaches when dealing with serious breaches of school rules, including managing parents
• Students on strategies for improving their approach to dealing with difficult or stressful situations in the classroom and making a lasting change
• Parents on how to work in partnership with the school to ensure a positive outcome when their child exhibits challenging behaviour
• Examine why the techniques of yesteryear are no longer acceptable, and in some cases no longer legal, when dealing with today’s students
• Learn how to diffuse difficult situations and ensure a positive outcome for everyone
• Understand the link between excellent teaching and positive student engagement
• Understand why devolving responsibility for dealing with challenging students should only be used when all other strategies have been used!

Course Details

Many schools use baseline assessment to establish student performance and measure progress over time. But how can such data be used to create specific, measurable student targets that underpin student performance on a daily basis? Managing the relationship between challenge and achievability for the individual student demands a high degree of skill and professional expertise on the part of the tutor.

Workshop contents:

• Accountability at all levels in the school
• Informing planning
• Grouping students to realise maximum individual achievement 
• Learn why baseline assessment data is essential when individual teachers are planning for the specific needs of their students
• Understand how individual targets can motivate students to exceed expectation
• Learn how to determine appropriately challenging targets for individual students based on reasonable rates of progress
• Create systems to track student progress based on targets
• Learn how to use these systems to improve accountability throughout the school

Course Details

School principals, or any other leader for that matter, do not single-handedly lead schools to greatness; leadership involves an array of individuals with various tools and structures. This workshop examines how the responsibilities and duties necessary to manage a school well can be shared using the strengths and abilities of the senior team.

Course contents:

• Learn about the theory of distributed leadership and the reasons why the best schools apply it
• Examine, in their own context, the responsibilities and duties necessary at all levels in the school
• Learn how to delegate duties on the basis of personnel strengths
• Create a distributed leadership structure for their school

Course Details

An opportunity to look at single or multiple aspects of the school with a view to diagnosing areas for targeted improvement. This could be one department or a whole school focus such as display or literacy. The focus will be decided at a planning meeting prior to the visit. This session is also available prior to an external inspection when applicable inspection criteria will be used.

Programme content :

• A ‘walk-through’ with senior staff
• Round-table discussion
• Lesson observations
• Feedback and ‘Next Steps’ Session
• Written report on findings and suggested strategies for improvement (optional at additional cost)

Course Details

Effective allocation of time and resources is the key to realizing improvements in student achievement. How effectively do school leaders use time? How much time falls into the ‘value-added’ category and how much is wasted? How often is the physical environment and staffing assessed to ensure the best possible allocation, or does historical inertia act as a limiting factor so ‘This is the way it has always been’ is never challenged? These all will be answered as you pursue the program.

Participants will:

• Consider old versus new thinking on resource allocation and use of time
• Examine excellent practice using case studies in schools requiring change
• Assess their own school’s resource allocation using a tried-and-tested diagnostic tool
• Understand how inspection findings can be used to trigger change in how a school organizes its space, staff and resources
• Plan more effective allocation of resources in one key area of their own school
• Learn how to influence those who may be reluctant to allocate additional funding
• Examine how to restructure the physical environment without requiring additional funding

This course is part of a suite of Leadership courses; it may be taken as a stand-alone course or be combined with one or more from the suite to obtain either a Bronze, Silver or Gold level Leadership Award (please see the Leadership Suite page for more details).

Course Details

There are many different types of professional development experiences, but most have exposure to just a few. Most define professional development as traditional training workshops, though many other strategies should be part of the professional development system. A top-notch school-wide professional development plan is created by a collaborative team effort. It is realistic, school-wide, clear, detailed and tied to the school’s aims and student achievement goals.

This course will provide delegates with the tools to design a varied, contextualized continuing professional development program that will have the greatest impact on student achievement in their school.

Participants will:

• Examine traditional professional development experiences and why these are often unsuccessful
• Discover a variety of alternatives to traditional professional development
• Take part in an active solutions-focused exercise designed to demonstrate the use of sustainable, experiential learning
• Devise a model professional development program based on specific  needs
• Undertake an in-school project which implements some of the alternative techniques for delivering continuing professional development

Course Details

Effective learning to include relevant, accessible, successful learning may require re-aligning the curriculum. Changing curriculum and setting higher expectations is all well and good, but it will only lead to frustration unless ways are found to help students meet these expectations. This means identifying strategies to help students with a wide range of styles, difficulties, interests and strengths. “Personalization” is structuring experiences and building relationships that make learning meaningful to a given student.

Participants will:

• Discover what a personalized curriculum looks like
• Examine the advantages and disadvantages of accelerate programs
• Assess a number of alternatives to traditional academic curriculums and talk to those who are currently undertaking them or have previously done so
• Investigate the power of Small Learning Communities
• Debate the impact of differentiation on student outcomes
• Undertake an in-school project planning programme for either S.E.N. or Gifted & Talented students. This will be shared with other delegates who will have the opportunity to discuss the programme with those on whom it impacted

This course is part of a suite of Leadership courses; it may be taken as a stand-alone course or be combined with one or more from the suite to obtain either a Bronze, Silver or Gold level Leadership Award (please see the Leadership Suite page for more details).

Course Details

This course will provide delegates with insights into assessment and the tools to critically examine practice in their own schools. Results from schools prove that effective assessment and instruction make the greatest difference to school improvement. There is a wealth of research on which instructional strategies make the biggest difference in student achievement. It is so tempting to choose assessment methods that are “easy to grade,” but best practice tells us that we should choose those methods that best enable us to see if students have a deep understanding of the essential questions.

Meanwhile, data from assessment can be a powerful tool to raise individual student achievement, individual teacher, whole department and whole school performance. However, teachers need support to improve assessment and differentiated instructional practices based on analysis of assessment data. As the key role of a school leader is to be an instructional leader, this support must come from within.

Participants will:

• Undertake a critical analysis of current assessment practice in their own school
• Debate the strengths and weaknesses of traditional forms of assessment, examining alternatives to these
• Establish sound rationale for assessing student work
• Learn how to create differentiated assessments using increasingly higher-order thinking skills
• Undertake an in-school project to improve an area of assessment trialling new methods within an area of the school. This will be presented to other delegates and shared on-line

This course is part of a suite of Leadership courses; it may be taken as a stand-alone course or be combined with one or more from the suite to obtain either a Bronze, Silver or Gold level Leadership Award. Please see the Leadership Suite page for details.

Course Details

Communication is a two-way process involving an exchange of ideas and the hallmark of effective communication is the coherent verbal projection of those ideas. This course examines how successful school leaders encourage meaningful dialogue around student achievement and high expectation for all.

Participants will:

• Undertake a practical appraisal of their own communication skills employing self and peer assessment
• Learn what good communication looks like
• Understand that place and time affect the value of different forms of communication and practice using these
• Undertake an in-school project to improve an area of school communications either related to their role or across the whole school setting
• Learn how to deal with negative communication including verbal confrontation, written communications, email etiquette, and potentially sensitive meetings
• Hear from people in business and industry about the importance of effective communication

This course is part of a suite of Leadership courses; it may be taken as a stand-alone course or be combined with one or more from the suite to obtain either a Bronze, Silver or Gold level Leadership Award (see the Leadership Suite page for details).

Course Details

Schools need people to work together efficiently and effectively to realise continuous improvement. Teams enable smoother movement towards targets, prolong forward momentum, and can help the organization to overcome obstacles. The benefits to be gained from teamwork synergies are essential for effective management. This course provides opportunities for blended learning with in-school projects, personal and group mentoring, on-line learning links and face-to-face sessions.

Participants will:

• Explore the concept of team roles and investigate the dynamics of high performing teams
• Learn about distributed and participative leadership, legitimate methods of persuasion, vision building and handling conflict
• Work with the course mentor to develop a relevant in-school project designed to improve an identified area related to their role
• Understand the values and principles that should underpin how they work with others, including professional communication and management of change
• Develop the skills necessary for inspiring others

This course is part of a suite of ‘Leadership’ courses; it may be taken as a stand-alone course or be combined with one or more from the suite to obtain either a Bronze, Silver or Gold level Leadership Award.

Course Details

Effective educational leadership makes the most significant difference in improving learning and successful student outcomes. This may be direct or indirect leadership and be exercised in a number of ways. Ideally, school leaders are ‘instructional’ leaders while those that effect significant and sustained change can be referred to as ‘transformational’. There are virtually no documented examples of schools facing challenge being turned around without the intervention of a powerful, strategic leader. Principals cannot do the whole leadership task by themselves. Leaders are needed at all levels in a school even though accountability remains at the top level.

Participants will:

• Undertake assessment to determine and understand their own leadership style and how it determines their actions
• Learn about the traits of very successful school leaders
• Understand how regulatory authorities assess the capabilities of school leaders
• Undertake a piece of action research in their own schools before sharing this with other course delegates
• Learn how to promote their vision or manage change
• Investigate the strengths and weaknesses of different leadership structures within a school

This course is the nexus of a suite of ‘Leadership’ courses; it may be taken as a stand-alone course or be combined with one or more from the suite.

Course Details

You will learn essential inter-personal skills, how to really listen effectively to people, and then how to communicate convincingly and effectively in this course. Your work relationships with colleagues and clients will be enhanced, and your productivity greatly increased; as you pursue this program. 

Course contents:

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication
• Understanding Communication Barriers
• An Overview of Common Barriers:  Language Barriers, Cultural Barriers, 
• Differences in Time and Place.
• Paraverbal Communication Skills
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed
• Non-Verbal Communication
• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures
• Speaking Like a STAR,  15,  S = Situation,  15,  T = Task,  15, A = Action,  15, R = Result
• Listening Skills
• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others
• Asking Good Questions
• Open Questions
• Closed Questions
• Probing Questions
• Appreciative Inquiry
• The Purpose of AI
• The Four Stages
• Examples and Case Studies
• Mastering the Art of Conversation
• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips
• Advanced Communication Skills
• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

Course Details

The course gives managers a strong foundation in understanding the various facets of projects and what is involved in efficient strong project management. Managers are led from the foundations, through design of the project scope, right through the various constraints and monitoring tools, to final completion and project wrap up and review.

Program details:

• Key Concepts (Part One)
• What is a Project?
• What is Project Management?
• What is a Project Manager?
• Key Concepts (Part Two)
• About the Project Management Institute (PMI)    
• About the Project Management Body Of Knowledge (PMBOK)    
• The Five Process Groups    
• The Nine Knowledge Areas
• The Triple Constraint    
• Initiation (Part One)    
• Identifying Your Stakeholders
• Assessing Needs and Wants
• Setting a SMART Project Goal    
• Creating Requirements and Deliverables    
• Initiation (Part Two)
• Creating a Statement of Work    
• Completing the Project Planning Worksheet    
• Project Planning Worksheet
• Completing the Project Charter    
• Planning (Part One)    
• Managing Expectations    
• Creating a Task List    
• Estimating Time    
• Estimating Resources
• Estimating Costs
• Planning (Part Two)
• Building the Work Breakdown Structure
• Creating the Schedule
• Creating a Risk Management Plan
• Creating a Communication Plan
• Planning Tools
• The Gantt Chart    
• The Network Diagram
• Using a RACI Chart    
• Going the Extra Mile: Microsoft Project    
• Executing the Project
• Establishing Baselines    
• Monitoring Project Progress
• Triple Constraint Reduction Methods
• Maintaining and Controlling the Project
• Making the Most of Status Updates
• Managing Change
• Monitoring Risks
• Closing Out
• Celebrating Successes
• Learning from Project Challenges
• Scope Verification    
• A Final To-Do List   

Course Details

This course is designed for managers and leaders, who desire to understand and build effective teams, in a variety of settings and for various functions. The manager will understand the types of teams, the forming process of a team, and discover excellent methods for improving team effectiveness.

Course details:

• Defining Success
• What is a Team?
• Factors for Success
• An Overview of Tuckman and Jensen’s Four-Phase Model
• Types of Teams
• The Traditional Team
• Self-Directed Teams
• E-Teams
• The First Stage of Team Development – Forming
• Hallmarks of This Stage
• What To Do As A Leader
• What To Do As A Follower
• The Second Stage of Team Development – Storming
• The Hallmarks of This Stage
• What To Do As A Leader
• What To Do As A Follower
• The Third Stage of Team Development – Norming
• The Hallmarks of This Stage
• What To Do As A Leader
• What To Do As A Follower
• The Fourth Stage of Team Development – Performing
• Hallmarks of this Stage
• What To Do As A Leader
• What To Do As A Follower
• Team Building Activities    
• The Benefits and Disadvantages
• Team-Building Activities That Won’t Make People Cringe
• Choosing a Location for Team-Building
• Making the Most of Team Meetings
• Setting the Time and the Place
• Trying the 50-Minute Meeting
• Using Celebrations of All Sizes
• Solving Problems as a Team
• The Six Thinking Hats
• Encouraging Brainstorming
• Building Consensus
• Encouraging Teamwork
• Some Things to Do
• Some Things to Avoid
• Some Things to Consider

Course Details

Through this program you will gain essential skills in the art of supervision. Understanding different styles of leadership better is a crucial part of this program. The student is made to feel more confident as a supervisor, and will be able to guide and direct the employees towards their maximum effectiveness.

Course contents:

• Setting Expectations
• Identifying Opportunities for Improvement and Growth
• Verbal Expectations, expectations in Writing
• Setting Goals, & using Cascading Goals
• The Three P’s (positive, personal, possible)
• Helping Others Set Goals
• Assigning Work
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach
• Degrees of Delegation
• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence
• Implementing Delegation
• To Whom Should You Delegate?
• Monitoring the Results
• What is Good Feedback
• Feedback Delivery Tools
• Managing Your Time, The 80/20 Rule
• Prioritizing,  the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines to Simplify Your Work
• Resolving Conflict
• Using a Conflict Resolution Process
• Seeking Help from Within the Team
• Seeking Help from Outside the Team
• If You’ve been Promoted from within the Team
• If You’re Leading a Brand New Team
• A Survival Guide for the New Supervisor
• Go to Gemba

Course Details

In this course you will understand leadership principles and learn practical methods to improve your leadership style. Gain an appreciation for characteristics of a good leader and the importance of different leadership styles, with practical steps to develop your personal style.

Course contents:

• The Evolution of Leadership
• Defining Leadership
• Characteristics of a Leader
• Leadership Principles
• A Brief History of Leadership
• Three Theories of Leadership
• Situational Leadership
• Situational Leadership: Telling
• Situational Leadership: Selling
• Situational Leadership: Participating
• Situational Leadership: Delegating
• A Personal Inventory
• An Introduction to Kouzes and Posner
• A Personal Inventory
• Creating an Action Plan
• Modeling the Way
• Determining Your Way
• Being an Inspirational Role Model
• Influencing Others’ Perspectives
• Inspiring a Shared Vision
• Choosing Your Vision
• Communicating Your Vision
• Identifying the Benefit for Others
• Challenging the Process              
• Think outside the Box
• Developing Your Inner Innovator
• Seeing Room for Improvement
• Lobbying for Change
• Enabling Others to Act
• Encouraging Growth in Others
• Creating Mutual Respect
• The Importance of Trust
• Encouraging the Heart
• Sharing Rewards
• Celebrating Accomplishments
• Making Celebration Part of Your Culture             
• Basic Influencing Skills
• The Art of Persuasion
• The Principles of Influence
• Creating an Impact
• Setting Goals
• Setting SMART Goals
• Creating a Long-Term Plan
• Creating a Support System

Course Details

This course is for managers, marketing personnel and sales staff who want to gain a greater understanding of how to interact with colleagues and customers in a sensitive and effective way. In this program learn how to utilise your personal style, body language, tone of voice and negotiating skills to maximise your impact with all level of people.

Course contents:

• Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power
• Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• Making Small Talk and Moving Beyond
• Starting a Conversation
• The Four Levels of Conversation             
• Moving the Conversation Along
• Asking for Examples
• Using Repetition
• Asking for Clarity and Completeness
• Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh…I’ve Forgotten Your Name
• Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up
• Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together
• Sharing Your Opinion
• Using I-Messages
• Disagreeing Constructively
• Building Consensus
• Negotiation Basics
• Preparation
• Opening, Bargaining, Closing
• Making an Impact
• Creating a Powerful First Impression
• Being Zealous without Being Offensive

Course Details

Sales team, marketing staff and telesales personnel who want to understand the full aspects of delivering outstanding customer service and equip themselves with essential skills to take their own customer service provision to a level of excellence; should take up this course.

Course details:

• Who Are Customers?
• What Is Customer Service?
• Who Are Customer Service Providers?
• Establishing Your Attitude
• Appearance Counts!  The Power of a Smile
• Staying Energized, and Positive
• Identifying and Addressing Customer Needs
• Understanding the Customer’s Situation
• Staying Outside the Box
• Meeting Basic Needs
• Going the Extra Mile
• Generating Return Business
• Following Up
• Addressing Complaints
• Turning Difficult Customers Around
• In-Person Customer Service
• Using Body Language to Your Advantage
• Giving Customer Service over the Phone
• Telephone Etiquette
• Providing Electronic Customer Service
• Understanding Netiquette
• Recovering Difficult Customers
• De-Escalating Anger
• Managing Your Own Emotions
• Understanding When to Escalate
• Dealing with Vulgarity, coping with Insults
• Ten Things You Can Do to WOW Customers

Course Details

If you want to gain a deeper understanding of yourself and your emotional makeup and how to best interact with people in your work and social environment, then this course is for you. You will gain a new powerful understanding your emotional makeup and how to take control of this. This will help you to enhance your interpersonal relationships, through greater sensitivity and awareness in all your interactions with colleagues and customers.

Course contents:

• What is Emotional Intelligence?
• Self-Management
• Self-Awareness
• Self-Regulation
• Self-Motivation               
• Empathy
• Skills in Emotional Intelligence
• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Manage Emotions          
• Verbal Communication Skills
• Focused Listening          
• Asking Questions
• Communicating with Flexibility and Authenticity           
• Non-Verbal Communication Skills
• Body Language
• It’s Not What You Say, It’s How You Say It
• Social Management and Responsibility
• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language
• Tools to Regulate Your Emotions
• Seeing the Other Side
• Self-Management and Self-Awareness
• Giving in Without Giving Up
• Gaining Control
• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together
• Business Practices (I)
• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively
• Business Practices (II)
• Optimism
• Pessimism
• The Balance between Optimism and Pessimism
• Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive