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Business Training Business Strategy Courses in Dubai

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Explore a comprehensive array of Business Training Business Strategy courses in Dubai meticulously crafted to cater to your educational requirements. Delve into accredited programs, guided by expert instructors, and take advantage of flexible learning solutions to excel in your chosen field. Enroll today and commence a transformative educational journey

1 to 25 of 53 Courses
Pankaj Sharma

By:   Pankaj Sharma

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

It is a Very Comprehensive Subject in Management Studies and a must learn subject for management students

  • Highlights:-
  • PESTLE Analysis
  • SWOT Analysis
  • Product Life Cycle – PLC
  • Strategy Meaning
  • Market-Oriented Strategy Planning
  • Marketing Planning Process
  • Strategy Planning – GAP ANALYSIS
  • B.C.G. Matrix
  • žMarketing Process
  • Strategic Positioning
  • Marketing Tactics
  • Growth Strategies
  • Purpose of Five Forces Analysis
  • Strategic Marketing Planning
  • SPACE Matrix
  • The Matching Stage: Strategy Formulation Framework
  • The Decision Stage: Strategy Formulation Analytical Framework
  • Quantitative Strategy Planning Matrix
  • Customer Loyalty & Retention Strategies
  • Customer Life Cycle
  • CASE STUDY – MC DONALDS CASE STUDY EXPLANATION 
  • Marketing Strategy
  • Relationship Marketing & Strategic Alliances
  • Positioning
  • Segmented Marketing Strategies
  • Five D’s of Effective Positioning
  • Marketing Mix – 4 P’s
  • Message & Media Strategies
  • Push & Pull Strategy
  • Management Policy & Strategy
  • PORTER’s Generic Strategy Model
  • Horizontal & Vertical Integration
  • Diversification strategy
  • Turnaround strategy
  • Divestiture & Liquidation strategy
  • Corporate combination strategy
  • P’s of Service Industry Marketing Mix
  • The External Environment
  • General Environment
  • Competitor Analysis
  • Five Forces of Competition Model
  • Interpreting Industry Analysis
  • Strategic groups
  • Complimentar
  • Ethical Consideration
  • Assignment – 1 In-class written test assignment
  • Assignment – 2 In class McDonalds – Case Study – Individual / Group Presentation
Cognicompass Tutoring

By:   Cognicompass Tutoring

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Business and technology based course- includes project management, Innovation and Entrepreneurship; Artificial Intelligence; International business; Change management; Transformational Management; Project management; Operations management; Human resources; Leadership

Manipal Executive Education Institute

By:   Manipal Executive Education Institute

  • Location :
    Dubai
  • Fees :
    AED 1000
  • Duration :
    4 Hours
  • Schedule :
    Friday , Feb 24th
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Looking for a trainer with 15 years of industry (Banking) experience and handle the following topics. Customer Due diligence  & Re-KYC importance & methods. 

Traininng

By:   Traininng

  • Location :
    Dubai
  • Fees :
    AED 110
  • Duration :
    2 Hours
  • Schedule :
    Wednesday, April 8, 2020
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Overview

 

It is Important for Managers and Supervisors to understand the Importance of Documentation regarded their represented employees. It is critical for them to understand the Impact and depth that Documentation has on multiple areas of the workplace and operation of the business.

One Key area of impact is the Just Cause Standard and how the failure to properly Document will result in the costly loss of Grievances and Arbitration cases.

How Documentation impacts an Employees's Right of Due Process in the day to day operation of your business.

Failure to properly Document impacts the Disciplinary process clearly in the area of consistent treatment of employees. (Example: Billy, our best Employee punched his boss normally that's Termination but we want to issue a Written warning!)

Documentation is impacted by your Supervisors and Managers Past Practice in the Workplace.(Example: Smoking used to be a Verbal Discussion to File, yesterday we Suspended two employees for Smoking in non designated areas!)

This Workshop will address those main areas and much more to ensure that all members of the management team understand the proper methods, the reasoning for Documentation and the results that can be achieved in the Workplace as well as the costly errors that can be avoided.

 

Why you should Attend

 

We will discuss the" Five W's of Documentation. WHO WE DOCUMENT, WHAT WE DOCUMENT, WHEN WE DOCUMENT WHERE WE DOCUMENT AND TWHY WE DOCUMENT. The overriding goal is DOCUMENT for the continued success of your business NOT to make costly payments to Arbitrators, back pay to Employees, fees or fines to state or federal agencies, as well as Discriminatory agencies and private lawsuits.

A discussion will held covering the Impact of Documentation on Just Cause Standard and how to ensure proper treatment. There are numerous styles of Documentation: Verbatim or "word for word", Narrative or "create the story", Outline format as an overview, or a fact listing, absent emotions/opinions. The styles of Documentation are listed in order of preference from top to bottom.

We will discuss the formats of Documentation, to include the usage of key language to support the Documentation, what form does Documentation take? Where is it filed? What can the Union have access to during their Grievance investigation or their Attorney in a Discovery process?

We will discuss the Disciplinary process which may consist of Verbal discussion(s), written letters and Suspension(s) and Final warnings leading to termination. The appropriate language need be utilized to effectively create any "verbal discussion"  or discipline.

Solely mentioning that an employee is "going down the wrong road" doesn't meet the intent of a documented verbal discussion. Verbal discussions need notify the Employee of his/her violation, what will happen in the immediate future should they fail to maintain satisfactory performance. A verbal discussion absent these above factors is not a Verbal discussion.

We will outline the proper content of Documentation, mention of only relevant facts all too often Supervisors and managers want to indicate the color of an employee's shirt, pants or sunglasses! NOT RELEVANT! Or they want to indicate their Knowledge WHY the employee did it! Again Not relevant, exclude Emotions and opinions!

Two key areas of discussion will be what does Documentation from a grievance look like? The Union is NOT entitled to any documentation before, during or after an Investigatory Interview, only leading up to or at the Grievance meeting. Can we ever "combine " Discipline together? What is a Past Practice? How do I change a Past Practice?

 

Areas Covered in the Session

 

A Manager, Supervisor, or Director, or any member of the Management team with responsibility of managing or interacting with union represented employees will benefit from this workshop. The workshop covers the following areas:

  • History Of Documentation
  • Formats of Documentation
  • How Documentation impacts the Just Cause Standard
  • Alternative methods and legal challenges  to Documentation
  • Documentation and the Employee’s Right to Due Process
  • The Importance of Consistent treatment and Documentation
  • Past Practices impact Documentation

Who Will Benefit

  • Supervisors
  • Managers
  • Directors
  • Senior Business Leaders
Zabeel International Institute Of Management & Technology

By:   Zabeel International Institute Of Management & Technology

  • Location :
    Dubai
  • Fees :
    AED 2500
  • Duration :
    24 Hours
  • Schedule :
    Flexible timing
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

This Business Management Training course is synonymous to the Business Administration course. The dynamic nature of today’s organizations means both rewards and challenges for individuals who will be managing those organizations.  This course prepares students with a comprehensive explanation to management principles and practices. It provides students with an introduction to contemporary management concepts and skills. It also encourages students to apply these concepts and skills into practice. Through the course, students are expected to improve their understandings of management and skills to manage their study, their work, and personal lives

Learning Outcome:

On completion of this Business management training course, students will be able to:

  • Develop knowledge of fundamental management concepts and skills and learn from real managers how to apply them
  • Identify the key competencies needed to be an effective manager
  • Identify the internal and external factors and forces of the organization that managers must confront in their daily work.
  • Understand the importance of social responsibility and managerial ethics in the management operation
  • Understand an essential job of managers: decision making
  • Examine the functions of management, including planning, organizing, leading, controlling.
  • Demonstrate critical thinking when presented with managerial problems

Benefits of this Business management Certification Course

This Business Management Training course will introduce you to the major Sales and Marketing /HR /Logistics challenges face by organizations in the GCC region. Each module will focus on a different aspect of Business development and cover the principal issues. the theoretical material will be supplemented by case studies illustrating the different aspects of Marketing, and practical checklists and tools that you will find useful in your day-to-day work in the Sales/ Marketing department

Who needs the Business Management Training Course?

  • Non- Commerce candidates who desire to change the industry of work.
  • Mid-level managers who aspire to reach the top level.
  • Entrepreneurs
  • People who want to gain business management qualification
361 Degree Minds Consulting Pvt Ltd

By:   361 Degree Minds Consulting Pvt Ltd

  • Location :
    Dubai
  • Fees :
    AED 1194
  • Duration :
    45 Hours
  • Schedule :
    Online Anytime
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Become a Social Media Expert! Strategy is central to effective marketing. Developing perfect plan is the first step to achieving Social Media success. This course takes you through a journey of learning how to channelize resources, do SWOT analysis and execute performing campaigns.Learners are required to complete 45 hours of faculty led Online mode.

The following are the modules covered

  • Developing a Social Media Strategy
  • Introduction | Social Media Basics | Strategy Overview
  • Buy-in & Culture | Goals & Objectives | Resources | SM Usage | SWOT Analysis
  • Target Audience | Market Research | Keywords | Monitoring/Listening
  • Branding | Social Media Voice/Persona
  • Content & Engagement |Social Media Categories & Channels
  • Social Media Policy| Conversion | Measuring & Execution

University of California Irvine, known for its science & engineering programs, is a top rated university; ranked No.9 among Public universities; and No.1 among Research Universities, and has produced 3 Nobel laureates.

The course is designed to transform candidates into industry-expert social media marketers with the disciplines of advanced web analytics, advanced social media and content marketing, and social media campaign planning & execution.

Cybermodo Training Solutions

By:   Cybermodo Training Solutions

  • Location :
    Dubai
  • Fees :
  • Duration :
    24 Hours
  • Schedule :
    Sun,Tue,Thu 9pm to 9pm
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Lean six sigma is the industry yardstick which helps in ascertaining the skills of an individual to lead, manage, guide and make decisions in order to optimize the productivity and resource utilization of the organization. The role of certified individual in an organization is to give advice and lead the organizational process free of wastage and leakages. 

Lean Six Sigma level of expertise is expressed in terms of three certifications

a. Lean Six Sigma Green Belt Certification b. Lean Six Sigma Yellow Belt Certification c. Lean Six Sigma Black Belt Certification

Five Reasons to Join

1. Study with Qualified & Experienced Faculty 2. Choose your own study time based on your availability 3. Highly cost effective  4. Concepts based study & real life case studies 5. Get the advantage of most convenient locations

Immersive Business Training Dmcc

By:   Immersive Business Training Dmcc

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

By attending this course, one can upgrade their financial knowledge and develop their business skills. Our team of extremely qualified trainer will specialise in conducting sessions using a combination of innovative as well as traditional training methodologies. Our courses are designed in the most flexible format to meet the wide range of learning needs of various students.

Boston Management Consulting International. Fz Llc

By:   Boston Management Consulting International. Fz Llc

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Grow your career and enhance your competencies in business analysis. We are offering business analysis courses globally recognized. We are IIBA (ECBA, CCBA, CBAP) and PMI (PBA) Endorsed Education Provider. 

Courses offered by us:

  • Strategic Planning
  • Gathering and Managing Project Requirements
  • Essential communication skills course
  • Business Analysis Fundamentals
  • Developing Powerful Business Cases
  • CCBA Exam Preparation
  • PMI-PBA Professional in Business Analysis Certification Exam Prep Course
  • PMI-ACP Agile Certified Practitioner Exam Preparation Course
  • CBAP Exam Preparation course
Blue Horizonz Education System

By:   Blue Horizonz Education System

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Management (or managing) is the administration of an organization, whether it is a business, a not-for-profit organization, or government body. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. The term "management" may also refer to those people who manage an organization.

In order to practically apply the concept of knowledge and vision, company is focusing to deliver the online education beyond the borders regardless of gender, color, caste and creed and to spread the knowledge by our qualified, expert and professional team of the teachers from the world’s major ranked countries and institutes including United kingdom, Canada and United States, within the drawing room of native students in a comfortable and relaxed environment according to the native excellence teaching standards and patterns and to avoid heavy tuition fees that need to be pay to physical tutors.

The Export Academy

By:   The Export Academy

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
    students pace
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Certificate in Social Media and Internet Marketing The e-Business and Internet Marketing Module has been developed to provide a solid practical understanding of the key areas of e-Business and Internet Marketing and to provide knowledge of the tools, resources and procedures which can be applied no matter the sector in which participants are working.

To this end, the course covers: Introduction to e-Business and Internet Marketing Search Engine Optimization Facebook Marketing.

Master Mind Management Training

By:   Master Mind Management Training

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

  • Customized sessions.
  • Practical sessions conducted.
  • All our instructors are highly trained and professional.
Master Mind Management Training

By:   Master Mind Management Training

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Accounting is the language of business, an instrument of administration, commerce and a technique of financial reporting for all activities in a company. Information provided through Accounting is useful to the management of the effective planning, control and decision making in a company.

Atton Institute

By:   Atton Institute

  • Location :
    Dubai
  • Fees :
    AED 12100
  • Duration :
    3 s
  • Schedule :
    Weekdays
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Course overview

GCC region is presently one of the most attractive areas for different types of businesses from all over the world. It is very exciting as the market itself as well as the platform for global business operations and expansion. However entering a new market is always a challenging, especially when you are not aware of its specifics which may be quite different from the essentials you are used to in other markets.

This course delivers the info and details on entering the GCC markets by various business types using as an example the UAE market. It covers the most important facts about regional specificities, key elements, and players in the GCC region, its culture and traditions along with consumers spending and behavior patterns. It also explores core data on the legal, taxation and other business regulatory background and necessary internal adjustments to be done along with the knowledge on how to set rational goals and priorities for successful and secure market entry.

The course makes you equipped with all required knowledge for successful entry strategy to the GCC market. Upon its successful completion, you would:

  • Know all the major facts for successful entry to the GCC market
  • Be aware of the influences and trends of globalization on the GCC region
  • Explore the specifics of consumer behavior psychology in GCC
  • Set standards for your company restructuring to get ready for expansion
  • Adapt winning principles of multicultural awareness at your organization

Course Content

  • Qualified facts on the of the GCC Market Specifics and its potential for expansion
  • Looking on the UAE as the business strategic location for Local and Regional growth
  • Key elements to know about GCC Market for designing your winning strategy
  • Expert view on Globalization and Expansion and its influence on the GCC markets
  • Average consumers Spending Pattern and market Segments with highest potential
  • Key challenges of GCC markets at the times of Customers being highly International
  • Understanding the winning Models & Forms for Entering Foreign Markets
  • Required Company Restructuring and Standardization for getting ready for Expansion
  • Making your company and team Ready to win on the Global Markets
  • Significance of setting Multicultural Awareness in various company departments
  • Adjusting your marketing and sales plan to foreign markets on example of UAE
  • Specifics of Consumer Behaviors in GCC on example of the UAE market
  • Setting the right Goals for market Entry – how to define and set the right Priorities
  • Possible Faults in market evaluation and accessible Solutions to omit such
  • Essentials of Legal and Regulatory background in GCC on example of the UAE
  • Short look into the subject of Taxation of Income received in the GCC
  • Praxis related Case Studies and discussion of course outcome

What will you gain

This Atton Institute course provides the skills and knowledge on the fundamentals of the GCC markets and lets you:

  • Possess key information and facts on GCC region to be ready for expansion
  • Study common models, forms and tactics for successful foreign markets entry
  • Prepare yourself for new markets challenges and know how to minimize risks
  • Know to restructure and adapt your organization for entering the GCC market
  • Apply multicultural awareness at all levels of a small or large company
  • Possess knowledge of all specific moments of taxation and other legal issues
  • Develop strong self-confidence based on the solid & structured knowledge
  • Improve your success chances in the GCC market by knowing your target customers
  • Increase company`s efficiency by adapting to GCC realities and consumer behavior
  • Develop marketing and sales plan with consideration of specifics of GCC market
  • Design winning strategy bearing in mind specificities of the target markets

Course overview

The GCC region is presently one of the most attractive areas for different types of businesses from all over the world. It is very exciting not only as a market itself, but also as a platform for global business operations and expansion. However, entering a new market is always challenging, especially when you are not aware of its specifics, which may be quite different from the essentials you are used to in other markets.

This course provides details on entering the GCC markets for various business types. It covers the most important facts about regional specificities, key elements and players in the GCC region, its culture and traditions along with consumer spending and behaviour patterns. It also explores core data on the legal aspects, taxation and other regulatory background information and necessary internal adjustments. It delves into strategies for setting rational goals and priorities for successful and secure market entry and building a strategy that lets your business to succeed in the Middle East market.

The course equips you with all required knowledge for a successful strategic entry into the GCC market. Upon its successful completion, you will:

  • Know all the key facts for successful entry into the GCC market
  • Be aware of the influences and trends of globalization in the Middle East
  • Explore the specifics of consumer behaviour psychology in GCC
  • Set standards for restructuring your company in preparation for expansion
  • Develop a strategy that guarantees the growth of your enterprise
Course Content

Course content

DAY ONE

  • Facts regarding the Specifics of the GCC Market and its potential for expansion
  • Looking at the UAE as a strategic business location for Local and Regional growth
  • Key elements to know about the GCC Market for designing your winning strategy
  • Expert view on Globalization and Expansion and its influence on the GCC markets
  • Average consumer’s Spending Pattern and market Segments with the highest potential
  • Key challenges of GCC markets in an age of highly International Customers
  • Understanding the winning Models & Forms for Entering Foreign Markets
  • Required Company Restructuring and Standardization to prepare for Expansion
  • Making your company and team Ready to win in the Global Markets

DAY TWO

  • Significance of setting Multicultural Awareness standards in various departments
  • Adjusting your marketing and sales plan to foreign markets specifics on example of the UAE
  • Performing the Qualified market evaluation approach with representative data in hands
  • Specifics of Consumer Behaviour in GCC on example of the UAE market
  • Setting the right Goals for market Entry – how to define and set the right Priorities
  • Summarizing all acquired knowledge in order to create your business`s growth strategy
  • Essentials of Legal and Regulatory background in GCC on example of the UAE market
  • Short look into the subject of Taxation of Income received in the GCC
  • Praxis related Case Studies and discussion of course outcome
What will you gain

What will you gain

This Atton Institute course provides skills and knowledge on the fundamentals of the GCC markets and allows you to:

  • Possess key information and facts on the GCC region to be ready for expansion
  • Study common models, forms and tactics for successful foreign market entry
  • Prepare yourself for new market challenges and know how to minimize risks
  • Know how to restructure and adapt your organization for entering the GCC market
  • Apply multicultural awareness at all levels of a small or large company
  • Possess knowledge of specific details of taxation and other legal issues
  • Develop strong self-confidence based on solid & structured knowledge
  • Improve your chances of success in the GCC market by knowing your target customers
  • Increase your company’s efficiency by adapting to GCC realities and consumer behaviour
  • Develop a marketing and sales plan in consideration of the specifics of the GCC market
  • Design a winning strategy while bearing in mind specificities of the target markets
Atton Institute

By:   Atton Institute

  • Location :
    Dubai
  • Fees :
    AED 12100
  • Duration :
    3 s
  • Schedule :
    Weekdays
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Course overview

Contemporary trends in the business environment dictate that we must place customer experience as the top priority of any successful business strategy. To make sure such priority is set properly, company management has to be certain that all clients’ interactions with your company are seamless and smooth. This becomes possible only by following the principles of Customer Experience (CX) Perfection.

Every modern manager and CEO has to ensure that CX is introduced and successfully executed by the entire organization. To achieve this, the larger picture of all central elements of modern CX must be seen. Our course provides far-reaching knowledge on Client Experience and vital principles of CX Management. It provides skills in how to evaluate and proceed with implementation of the best principles of Customer Experience and perform the necessary structuring or restructuring at minimum cost and time, allowing you to achieve the best CX outcome and become an industry leader.

Change your vision of CX and expand your knowledge as a CEO on various topics. These include:

  • Knowledge of the true expectations and wants of your clients
  • Impact of HR strategy and decisions on the company’s overall success
  • Best tactics to pursue to provide an excellent Digital experience
  • Skills for establishing the most appropriate contemporary CX standards
  • Insights on present and future Customer Experience developments

Course content

DAY ONE

  • Essentials of Modern Customer Experience and its prevailing significance
  • Your key Role as CEO in the delivery of outstanding Consumer Experience
  • Understanding your Clients: Defining and Meeting their Needs and Expectations
  • Customer Experience Management (CEM) – true meaning and guiding principles
  • Top guiding principles that every Manager must follow in modern realities
  • Revealing reasons and consequences of changes in clients’ Expectations

DAY TWO

  • Structuring the Customer Experience according to your particular Business Type
  • Defining and setting the right CEM Performance Benchmark for your company
  • CX Management best Practices to design and achieve top Service Standards
  • Duties within Human Resources Management for provision of Excellent Service
  • Importance of a flawless Digital Experience – how to provide and best praxis
  • Forecasts for the Digital Client Experience and Smart Technologies

DAY THREE

  • Key role of CEO in developing and applying Standards for CX Excellence
  • Managing company’s achievement and sustainment of CX Success
  • Applying the methods of evaluating your services from the Client’s Perspective
  • Common Risks and Challenges on the way to a great Consumer Experience
  • Examples of International Companies that deliver a perfect Customer Experience
  • Analysing Business Cases and designing your own post-course Action Plan

What will you gain

In this Atton Institute course you learn how to:

  • Lead your company to the top via the successful implementation of outstanding CX
  • Identify strategies and steps for seamless Customer Experience Management
  • Recognize the reasons for changing client expectations and how to deal with it
  • Upgrade the processes of your company to the obligatory level of modern CX standards
  • Develop a clear structure of CX measurements that perfectly fits your organization type
  • Study strategies to create an amazing customer experience internally and externally
  • Build and manage a professional team which is capable of consistently delivering great CX
  • Reveal potential pitfalls and know the tactics on how to prevent them
  • Master ways to achieve, maintain and control the best stable performance
  • Enhance your overall CEO skills and abilities to better manage your team
  • Know the best international practices and apply then in your work place
Atton Institute

By:   Atton Institute

  • Location :
    Dubai
  • Fees :
    AED 12100
  • Duration :
    3 s
  • Schedule :
    Weekdays
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Course overview

Customer centricity is a wide-ranging strategy that requires businesses and non-commercial government entities to focus all their attention and processes around the clients. Such an approach has become inevitable for building a successful model to prosper and shine in today’s modern, competitive and highly dynamic world.

To achieve the objectives and principles of customer centricity, a number of actions must be taken, including adjustments in leadership principles, establishing and following new service standards, and readjusting internal communication flows. On top of this, team training regarding the new vision and approach must be carried out. This Atton Institute course provides all the skills and tools necessary to implement the above changes with the most efficient approach and utilizing the available resources so that you can make your company or government entity truly consumer-centric.

The course covers different topics of customer centricity rules and the key components to bring your professional knowledge to the next level, such as:

  • The principles and resources required for a client-in-focus strategy
  • The best model to make necessary internal organization changes
  • How to increase performance of a commercial or government entity
  • Value of consumer feedback to establish a client-centric strategy
  • How to measure customer centricity and know how successful you are

Course content

DAY ONE

  • Core Rules of Customer-in-Focus approach – understanding needs & wants
  • Overview of Client Centricity – reasons why it is so Essential
  • Identifying Cultural Changes needed to ensure Buyer-in-Focus strategy
  • Designing a Customer-Centric organization to outperform Competition
  • Making systematic internal company Changes to achieve Service Perfection
  • The crucial role of HR in establishing and managing Consumer-Centric service teams

DAY TWO

  • Creating Perfect Fundamentals for Customer-Centric Organisation
  • Building Client-Centric standards into a Government entity with a successive approach
  • Studying how to leverage a Customer-Centric Strategy to Increase Profitability
  • Customer Retention Strategy – tips on improving customer Loyalty and ROI
  • Understanding the concept of and Calculating Consumer Lifetime Value
  • Best Practices of Customer Centricity for Business and its central characteristics

DAY THREE

  • Importance of getting Client Feedback & how to appropriately use It
  • Managing and measuring Customer Centricity as a Strategic Management Tool
  • Choosing the right Benchmarking methods to evaluate Organizational Improvements
  • Developing and implementing the Buyer Centricity Excellence Model
  • Best advice and praxis on how to use your Strengths to Avoid Implementation Pitfalls
  • Successful implementation of acquired seminar knowledge in the UAE environment

What will you gain

Upon completion of this professional and intensive course, the attendants acquire an overview of the tools and rules of a Customer-Centric Strategy, which empowers them to:

  • Know the vital concepts & business drivers of customer centricity
  • Get a strategic view through the eyes of existing and potential consumers
  • Identify the key client-centric behavior essentials which must be effectively adopted
  • Study and define Consumer-Centricity by means of practical examples
  • Imprint customer centricity into the core standards of a government body or company
  • Identify issues and challenges that deter a company from becoming client-centric
  • Increase client satisfaction, loyalty and happiness at minimal cost
  • Gain a sustainable competitive advantage via buyer-centric strategy
  • Identify customer journeys and touch points between you and your clients
  • Possess tools to measure and improve the customer-centric focus of personnel
  • Have the expertise to transform the entire business model to be consumer-centric
Atton Institute

By:   Atton Institute

  • Location :
    Dubai
  • Fees :
    AED 12100
  • Duration :
    3 s
  • Schedule :
    Weekdays
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Course overview

In the present market situation, the ones who decide the success or failure of a business are the customers. They vote with their money, opinions and reviews as to whether a business will flourish or fall on hard times. Thus, understanding your clients and delivering quality customer service (which then converts into Client Experience) has become a matter of the highest importance.

All forms of client interaction with a company- from initial info request all the way to aftersales support –form the overall CX (Customer Experience). In this course, participants study and obtain a comprehensive and detailed understanding of what customer experience is and how to achieve the best CX results. CX is a strategy which must be formed and implemented into a business’ DNA to secure its development and growth, and this course delivers the knowledge and skills on how to achieve this objective. This course exposes the strategies of excellent Customer Experience Management that can help you to understand your customers better and ultimately increase the profits of your organization.

The course examines the fundamental concept and pillars of the Client Journey and provides the information and strategies on achieving customer experience excellence. Included in the course are the following key topics:

  • Understanding the methods of Consumer Experience Management
  • Exploring the key elements of a Buyer Experience Program
  • Assessing the current status of CX from the customer’s point of view
  • Adjusting a company’s CX strategy according to the type of business
  • Setting essential standards for the Digital Shopper Experience

Course content

DAY ONE

  • Customer Experience (CX) Management Essentials and its growing Role in business
  • Internal and External Customers: paying the right attention to both Groups
  • Definition, Importance and Key Pillars of Customer Experience Management (CEM)
  • Strategy for understanding Client Needs and meeting Expectations
  • Concept of continuously providing exceptional Consumer Service
  • Changing landscape of Consumers Expectations and Wants and upcoming trends

DAY TWO

  • Elements of Consumer Experience measurement and the McKinsey Method
  • How Customer Experience and Expectations depend on the Business type
  • Expectations and forecast on Digital Experience and why it is so important
  • Professional Secrets on how to deliver a Great Client Experience
  • Top Techniques on how to measure and appraise the results of CX Management
  • Designing the Customer Journey – pillars to enhance the Overall Client Experience

DAY THREE

  • Setting Standards and controlling Implementation of Consumer Experience Excellence
  • Highly efficient control of implementation of CX standards at all levels of the company
  • Evaluation of your Current Praxis in various departments from a Customer Standpoint
  • Methods for looking at your Business through your Customer’s Eyes
  • Understanding the actions to take to improve and adjust the existing CX
  • Best Praxis of international companies and Designing and Analysing business cases

What will you gain

This intensive Atton Institute course is designed to provide participants with the key pillars and insights of CX Management. Upon completion, you will:

  • Develop business service flow according to the best CX standards
  • Explore the substantial value and advantages of the pragmatic CEM model
  • Recognize clients’ needs and reasons why and how these are changing
  • Learn how to succeed with the right balance between internal and external customers
  • Acquire a unique skillset that boosts your professionalism and career
  • Build an unforgettable digital experience for your clients to beat the competition
  • Master all steps and elements of effective interaction with customers
  • Apply principles of the modern shopper experience to achieve loyalty and satisfaction
  • Minimize the costs of client service and increase revenue and overall efficiency
  • Guarantee your future professional growth by developing greatly in-demand skills
  • Study the best praxis of successful companies and apply these methods in your workplace
New Horizons Training - Dubai

By:   New Horizons Training - Dubai

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Business Skills training from New Horizons Dubai is a cost-effective solution for developing the skills your employees need to be successful in a challenging climate. Our world-class instructors deliver training on topics such as Interpersonal Communication, Business Writing, Effective Time Management and so much more.

Al Shabaka Technical Institute

By:   Al Shabaka Technical Institute

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

The term “Six Sigma” refers to a set of tools and techniques implemented by companies to improve the quality of process outputs and minimize variability in business.

Highsteps Management Training And Consultancy

By:   Highsteps Management Training And Consultancy

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

This course will provide you with a strong understanding of the different facets that are required in developing an E-commerce business. By focusing on basics and then building up to the cutting edge solutions, participants will be able to decide where on the spectrum they lie and how they wish to tackle this important channel. The program will look at data analysis to help develop a better E-commerce decision making.

Academ Ed

By:   Academ Ed

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

The Course addresses the analysis of business issues and the use of scientific research as a problem-solving tool.

The aim of the Course is to deliver expertise in Business Research for individuals who are in research and related disciplines, scholars, students who are seeking post graduations and others who have interests in the field.

Pyramid Training Institute

By:   Pyramid Training Institute

  • Location :
    Dubai
  • Fees :
    AED 1000
  • Duration :
    20 Hours
  • Schedule :
    24/7 (9 am - 9 pm)
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

Self-management skills

  • Personal information management
  • Personal knowledge management
  • Stress management
  • Time management
  • Attention management
  • Task management
  • Personal finance

General organization management skills

  • Administration
  • Agile management
  • Asset management
  • Change management
  • Conflict management
  • Conflict resolution
  • Constraint management
    • Theory of Constraints
    • Focused improvement
    • Donella Meadows' twelve leverage points to intervene in a system
  • Cost management
  • Crisis management
  • Critical management studies (CMS)
  • Customer relationship management
  • Data management
  • Design management
  • Earned value management
  • Human interaction management
  • Integration management
  • Interim Management
  • Knowledge management
  • Logistics management
  • Operations management
  • Organization development
  • Perception management
  • Planning
  • Process management
  • Program management
  • Project management
  • Quality management
  • Requirements management
  • Resource management
  • Risk management
  • Skills management
  • Spend management
  • Strategic management
  • Strategic planning
  • Systems management

Department management

  • Accounting management
  • Communication management
  • Engineering management
  • Enterprise content management
  • Financial management
  • Human resource management
  • Information technology management
  • Marketing management
  • Procurement
  • Product management
  • Records Management
  • Supply chain management

Field- or organization-specific management

  • Association management
  • Educational management
  • Facility management
  • Investment management
  • Land management
  • Public administration
  • Public management
  • Talent management
Leoron

By:   Leoron

  • Location :
    Dubai
  • Fees :
    AED 13922
  • Duration :
    40 Hours
  • Schedule :
    Sunday - Thursday 8.30-16.00h
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

One of the key challenges that most organizations face is strategic alignment between the top management and the workforce. Most companies create great sounding vision statements, design brilliant strategic plans, but fail to explain to the broader spectrum of employees, the actual meaning of these strategies. As a result, employees cannot engage in achieving the company objectives, strategies and vision as they don’t feel part of it. The objective of these programme is to create greater awareness among delegates about the importance of strategic planning for the organization, its understanding by the employees and vertical strategic alignment in the organization. The program has three parts 1. Strategic Competencies Assessment 2. Building Your Strategy – Approaches and Techniques 3. Knowledge Application Into Workplace

The workshop is typically run with hands on case study exercises for the delegates. Wherever possible, we will use your own business issues as the case study for the exercises as well as introducing best practice case studies from industries around the world. The working session will combine to build a total output of strategy. Participants will be able to work with their own business realities and experiment in using the techniques for a familiar business environment.

Human Development Solutions

By:   Human Development Solutions

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

In this Program the students are trained in skills that are needed to manage the long-term development of an organization. This training program is specially designed to offer training in the different aspects related to effective business management skills that are need to make a business a successful one.
Franklin Covey

By:   Franklin Covey

  • Location :
    Dubai
  • Fees :
  • Duration :
  • Schedule :
  • Segment :
    Business Training
  • Subject :
    Business Strategy

Course Details

In this course the students learn to plan different business strategies that are required to make a business run successfully. We combine industry specific expertise with best practice examples to deliver relevant insights and workable solutions for immediate business impact.