Customer Service Courses in Dubai

Course Details

Customer Service and Public Relations Programs are available with us. Course materials for study purpose are provided by us to each of the student in ample amount. Training on the follwing is available here:

• Body language and the psychology of the customer
• Achieve outstanding performance in the public service and its needs deviate
• Advanced Communication Skills
• Presentation and effective presentation skills
• Focus on the customer and identify its needs skills
• Brain Training for success with NLP
• How to conduct a productive meeting
• Post Distinguished Service
• Personal contact and skills to identify the personalities
• Creative thinking
• Creative problem solving and decision-making
• The work of the questionnaires and analysis skills
• Public relations skills
• Modern strategies in public relations
• Deal effectively with the media skills
• Excellence in the output of publications and skills to attract the customer
• Integrated program for managing contact centers
• Basic skills for call center staff
• Skills to deal with the public (first level)
• Skills to deal with the public (Level II)
• Skills to deal with the public (level III)
• Marketing programs and administrative services

Course Details

Customer Care Training Program is available with us. This is a generic job title in the service industry. Extensive learning pattern is followed in this program. Thorough classes with detailed notes are given by the faculties. Regular tests are conducted to evaluate the progress of each student. We believe in building the best possible base for each student respectively.

Course Details

Learning Program on Customer Service is available with us. Customer service is the provision of service to customers before, during and after a purchase. Accordingly it may vary by product, service, industry and individual customer. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Course Details

Public Relation and Customer Service Professional Course is available here at our institute for the interested students. Complete coaching and guidance is given to the students by our faculties, who carry years of experience in teaching and students' understanding. Course material provided by us is always designed meticulously, keeping in mind the recent requirement of the industry.

Course Details

Training on Customer Service and Complaints Handling is provided by us. We aim at delivering quality teaching and learning packages for students who want to achieve the best academically. We design the course format as per the students' individual requirements. Detailed notes are delivered to each of the student for after class study purpose. Teachers with years of experience guide students with theirs intense knowledge and mastered tutorial skills.

Course Details

Management Training on Hospitality and Customer Service is available here for the interested candidates. We always focus on the complete educational development of the students. Time tested study materials, designed by experienced professionals are provided to the students. Intensive practice sessions are made available here for the best benefit of the students.

Course Details

In this classroom training on Telemarketing, we teach you to use the telephone as a sales tool. This career oriented value driven course is directed to cater the need of professionals in the modern technocratic society. During the classes merit and skill developments are kept under strict observation.

Students' reasoning capability, mental ability and quantitative aptitude is boosted here at our institute through thorough guidance and detailed studying process we provide.

Course Details

Course on Developing Customer Service Orientation is available here at our center for the learners of Sales and Marketing. This career oriented value driven course is directed to cater the need of professionals in the modern technocratic society. During the classes merit and skill developments are kept under strict observation. Students' reasoning capability, mental ability and quantitative aptitude is boosted here at our institute through thorough guidance and detailed studying process we provide.

Course Details

Customer Service Training Program is available for the students of Human Resource Management. Managing customer service is the main educational learning area for this course. This career oriented value driven course is directed to cater the need of professionals in the modern technocratic society.

Course Details

Corporate Learning on Customer Dealing is available with us. Trainer demonstrates the importance of having proper manners at work. The course contents are as listed below:

• Earning customer trust
• How to improve your position with the customer
• Impact of poor service/ loyalty
• Maintaining and Improving customer service
• Tips for advertising
• Powerful words in communicating with your customer
• Business owners important decision
• Training retails employees.

Course Details

Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn't actually move the freight itself, it acts as an intermediary between the client and various transportation services. Sending products from one international destination to another can involve a multitude of carriers, requirements and legalities.

Course benefits:

• Certified Shipping and Freight Forwarding Professionals earn more salary than non certified
• Education: Most important factor for upward mobility of Freight Forwarding professionals
• Better Educated = High ranking Professionals
• Very few qualified Professionals in Freight Industry
• Most of the professionals grow in career due to experience
• Certification is one of the most important qualifications in Shipping and Freight Forwarding Industry
• Certified Professionals can expect exponential growth in their careers

Course Details

Customers are the core requirement for any business and as such there is a need to foster and maintain great relations with them. This course takes a freshening new look as the key requirements for a CRM process that integrates your organization with those of your customers. The course details are as follows:

• What is Customer Relationship Management?
• How to turn Customer data into intelligent action.
• Why does an organization need CRM?
• How to integrate the customer with organization strategy?
• How to manage customer data by warehousing and mining information.
• How to measure CRM process.
• 10 Common Reasons Why CRM fail.
• Pareto Principle.
• Customer and Culture.

Course Details

This course will help participants understand the principles of NLP and how they enhance the selling and buying experience. They will be able to utilize tools, NLP sales techniques and models for developing enhanced rapport with buyers, truly understanding the client’s needs and making it easy to sell to them.

NLP sales training is ideal for those with some experience of selling and who want to take their skills to an advanced level to achieve greater success with relative ease. We are also able to provide bespoke NLP training courses to meet your specific needs.

Course Details

World Class Customer Service Development Training is available with us. Detailed tutoring is done by our academy. Attention and care on growing the skills of each student is given dedicatedly. By the end of this course you will be able to:

• Have the skills to provide Legendary service to all customers Recognize the needs and expectations of a customer
• The ability to maintain excellent impression for yourself and your company
• Maintain a positive, customer-focused attitude, even in challenging situations.

Contents of the course is listed below:

• Making the customer feel special and valued
• Positive words, tone and body language is the impression you create
• Establishing rapport with customer
• Asking the right questions – TED technique Showing a ‘brand’ image
• Using C.A.R.P system to resolve customers’ complain
• Giving ‘bad news’ and saying ‘no’ constructively
• Defusing a difficult situation
• Demonstrating empathy – exploring options and alternatives Balanced behavior responses
• Acting on feedback from customers How to generate customer loyalty Improving the brand experience Managing customer complaints Managing extremes of behavior
• Managing your emotion and your customer’s emotion
• Using the complaint to re-shape the ‘customer experience’ Genuine, sincere and proactive customer service