Customer Service Courses in Dubai

Course Details

Customer Relationship Management Program is available here. This programme is very participative and allows delegates to address issues in a practical way that clarifies the relationship between customer care and overall business strategy.

Objectives :

• To understand the components of successful customer care
• To know how to develop a plan for implementing effective customer care
• To understand how you, as a leader, can help to develop a customer focused team
• To be able to assess your own, and your company's performance in the different levels of customer service
• To identify customer service barriers within your organization
• To improve the standards of service to your customers, by understanding their future needs and expectations
• To explore ways you can WOW! your customers by 'going the extra mile'
• To learn how to offer alternative solutions and successfully deal with unrealistic customer requests
• To understand why customers complain and how to deal professionally with complaints

Course Details

An intensive training in Customer Relationship Management is provided here by us. Highly dedicated professionals are always present here for the overall guidance of the students, in respect of the course. Course contents are as follows:

• Importance of Customer Relationships
• Goals of CRM and Creating a CRM Strategy
• Crafting the CRM Solution Map
• The Customer Lifetime Value (CLV) and Customer Loyalty
• Understanding the Customer Lifecycle
• Identifying Customer Touch-points and Interaction Cycle
• Profiling Customers Based on Priorities
• Implementing CRM Projects
• Role of CRM Tools

Course Details

Excellent customer service improves customer relationships, enhances your ability to retain customers and increases business. If you look after your customers they will come back. Techniques for customer care require effort and patience to learn. They are the factors that make the difference between merely proving adequate service and being known for truly outstanding, professional service.

The different ways to become a good customer care person are as follows:

• Customer Care at different levels of responsibility
• Who is your customer?
• Identifying customer needs and expectations
• Having the right image and attitude
• Personal appearance
• Communication skills
• Body language
• Surpassing expectations
• Customer delight. How?
• Customer queries and complaints
• Dealing with difficult customers and situations
• What does it take to give outstanding customer service?
• Enthusiasm
• Professionalism
• Presentation
• Make sure the customer comes back

Course Details

Customer relation management is a vast program comprises a lot of topics. It helps in achieving excellence in customer service, Certified customer relationship manager, skills, care and etiquette for excellent customer service and Achieving Excellence in Customer Service.

Course Details

Customer Engagement
 Training is done by us for the students. When the question is about some bountiful knowledge lushed training program, then Alqetaaf is your right answer. Interactive training classes are conducted here by highly experienced and skilled professionals. Proficent tutoring is done by all our teachers, to let the students gain maximum knowledge.

Course Details

Process Management and Improvement
 Training is done here. Process management is the ensemble of activities of planning and monitoring the performance of a business process. The term usually refers to the management of business processes and manufacturing processes.

When the question is about some bountiful knowledge lushed training program, then Alqetaaf is your right answer. Interactive training classes are conducted here by highly experienced and skilled professionals.  Proficent tutoring is done by all our teachers, to let the students gain maximum knowledge.

Course Details

Customer Service Training Classes is conducted here. Classes designed for the students are of a comprehensive module, consisting of indepth element of the software and few essentials of the classical accounting itself. The intensive professional guidance provided by us is of superior level.

Course Details

The customer service job can be very tedious and tiring if the candidate does not know the tact of responding to others. this job demands a lot of targets so for being a good representative he or she has to have a the power of convincing and good diction. The people who can attend the course are the Call Center Executive and the Team Leaders.

Course Details

Customer Service Training Classes is provided here to the willing pupil. Detailed classroom sessions are provided to every student of ours. Comprehensive training process with easy learning method is followed by the teachers. Revisions are done at a regular basis. Frequent tests are taken in order to evaluate each student carefully.

Course Details

CBP Customer Service Training is available here. Detailed classroom sessions are provided to every student of ours. Comprehensive training process with easy learning method is followed by the teachers. Revisions are done at a regular basis. Frequent tests are taken in order to evaluate each student carefully.

Course Details

The CBP Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

The CBP Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Course Details

This interesting program is about one of the most important subjects that everyone regardless of his/her position, managerial level or type of institution he/she works in, needs to know. In this program trainees go for an interesting journey where they learn the keys of customer service excellence by learning the most important knowledge and best practices of this profession.

Course Details

This workshop is designed for all levels of staff to help the participants identify what makes excellent customer service and the specific skills they will each need to be able to deliver great services. Exercises will focus on the following areas:

• Define customer service
• Impact of poor customer service
• What is excellent customer service?
• Characteristic of excellent customer care.
• Skills needed to provide excellent customer service.
• Importance of listening to our customers.
• Illustrate the dangers of making assumptions.
• Techniques to explore customer needs.
• Difference between skill & will.
• Benefits provided by low cost customer service improvements.
• Steps to improve the customer service in an organization.
• Effective handling of different complaint scenarios.
• Benefits achieved while dealing with complaints in a timely and effective manner.
• Importance of Empathy.
• How to deal with different types of customers.
• How to encourage the employees “to go to extra mile”?
• Action Plan*
• Review of the day

Course Details

This comprehensive City & Guilds, London accredited training in Barista ranges from the history of the coffee bean to customer service. This program teaches the fundamental skills and techniques required to produce a range of espresso coffees, latte art, variety of tea drinks & cocktails to the highest standards.

Course Details

Customer service is the provision of service to customers before, during and after a purchase. Customer service is also often referred to when describing the culture of the organization. It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback.

We provide a comprehensive course with an extensive problem solving. Each lesson has concepts, illustrations, objective solved examples, subjective solved examples and exercises to help the student grasp the fundamental concepts. Attention and care on growing the skills of each student is given dedicatedly.

Course Details

The program has been designed with the specific topics which include every topic to help the student in his career growth. The following program are:

• Leadership and Management
• Policy and Strategy
• Quality and Organizational Excellence
• Self Development
• Human Resources
• Finance and Accounting
• Procurement and Stores
• Customer Service and Sales
• Excellent Employee
• Project Management
• Information Technology

Course Details

Training Program on Customer Service and Sales is done here. Customer service is the provision of service to customers before, during and after a purchase. Accordingly, it may vary by product, service, industry and individual customer. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Course Details

While serving the public can be difficult, doing so within the hospitality industry has its own unique challenges in providing customer service excellence and experience.

The highly experienced, native-speaking English tutors use a dynamic, interactive and modern approach utilizing emerging technologies such as virtual and augmented reality, social media as well as traditional methods; audio-visual aids, games and role plays to introduce how to excel in customer service and deal with the most demanding of customers.

Our aim is to develop the skills and behaviour of the individual to exceed customers’ expectations
Who is this training for?

Any business, organisation or individual which has internal or external customers who they deal with face-to-face or over the phone.

Aims

To help businesses and individuals identify and set a customer service standard for their organization and understand what real customer service looks and feels like.

To deliver great customer service on a daily basis resulting in satisfied customer that return and recommend you to others.

Objectives

By the end of your training you, your staff and your business will be able to:

• Understand what great customer service looks and feels like
• Deliver a great customer experience every time
• Know what you want your customers to say about you and what you can do to get them to say it

Career Path

Consequently, there are many and varied career opportunities in this sector. From chef or concierge, tour guide or park ranger, travel agent or museum director this industry offers job opportunities with a passion for food, travel, sports, or nutrition.

Course Details

Providing quality healthcare customer service is more important than ever before. Our healthcare customer service training programs are specifically designed for hospitals, physician offices, clinics and medical practices in the healthcare industry. This customer service training for healthcare workers program is designed so you can either purchase the training materials to teach the course yourself or we can customize a particular solution to meet your needs.

Customer service within the healthcare industry has its own unique challenges in providing first-class healthcare and patient satisfaction.

The highly experienced, native-speaking English tutors use a dynamic, interactive and modern approach utilizing emerging technologies such as virtual and augmented reality, social media as well as traditional methods; audio-visual aids, games and role plays to introduce the basics of customer service and the specifics of providing it in a healthcare setting.

Our aim is to develop the skills of the individual to deal with a variety of everyday situations including how to manage conflict with confidence and competence.

Course Outcome

This customer service course for hospitals, medical centers & long term care facilities

• At this program's conclusion, participants should be able to:
• Differentiate healthcare customer service from other types of service interactions.
• Explain the importance of a positive attitude in delivering good customer service.
• List the benefits of providing good customer service to both internal and external customers.
• Identify barriers to providing high-quality customer service.
• Apply techniques for dealing with angry or upset customers by successfully answering case studies.
• Demonstrate how to successfully request personal information.
• Rephrase blunt communication for better results. Effectively manage job stress.
• Develop an action plan to improve their customer service skills

Career Path

As you search for the right opportunity, we encourage you to take into account all factors that will influence your decision. This will go a long way toward selecting the career path that best suits your needs and this training will absolutely a big impact to have a very effective performing your job objectives and take you high for your career growth.

Course Details

The participants will be able to identify demanding customers and consequences, manage response, develop communication skills on empathetic listening, defusing conflict and anger, speaking assertively and gain confidence in handling customers appropriately.

This course provides how to manage difficult customer situations more effectively that work towards joint problem solving and agreement.

Course Details

Customer retention through flawless telephone skills is the prime criteria of training in this Telephone Etiquette Learning Program. Guidance here is provided by experienced industry based professionals. Detailed course materials are given.

Course fundamentals:

• The importance of telephone manners and its relevance to the organisations standing and repute
• Practicing the relevant key skills required to be an efficient, cooperative and empathising caller through superb listening skills
• The significance of worthwhile and relevant questioning during a call
• Master easy-to-use strategies to calm down an angry customer
• Understand the importance of both verbal and non-verbal communication in tough situations
• A firm grasp on the skills required for outstanding telephone etiquettes
• Understand the right tone of voice, pitch and style of communicating to use during each telephone conversation

Course Details

Call Centre Training Program is available with us. In this training we'll teach you to master the perfect telephone etiquette for winning & retaining customers. Guidance here is provided by experienced industry based professionals.

Course fundamentals:

• Learn how to win over customers in the first 30 seconds on the phone
• Understand how to manage your own state and reflect your positive state on customers
• Master questioning and listening skills to make clients feel safe and ensure satisfaction
• Obtain linguistic tools and vocal techniques to build common ground and rapport
• Explore ways to tap the motives and hidden psychological needs of customers
• Identify ways to negotiate effectively for win-win outcomes
• Master objection handling and deal skilfully with difficult or challenging customers

Course Details

In this Customer Service Excellence Program, the students will learn to win and retain customers using emotional intelligence. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of what 'customer service excellence' means to you and your customers
• Understand how Emotional Intelligence (EQ) can give you a customer service edge
• Identify personal strengths and blind spots and how they impact your customers
• Explore reasons for spending more on valuable customers (no more one-size-fits-all)
• Learn how to motivate and maintain morale in front-line customer service teams
• Identify EQ best practices for managing different situations, including complaints
• Learn how to measure how well customer service objectives are being achieved
• Confirm how the EQ approach can lead to long and profitable customer relationships

Course Details

Internal Customer Service Course is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Gain a clear picture of internal service relationship
• Confirm how customer service excellence can lead to long and profitable “Client” relationships
• Learn how to make every interaction with customers a positive experience
• Identify VAK personality types and discover your own
• Identify best practices for managing different types of customers
• Learn how to build rapport and increase communication effectiveness
• Develop listening skills to learn and understand your internal customer's needs
• Learn new tools and techniques for Customer Service excellence on the phone and through emails

Course Details

Customer Relationship Management Training is done here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Identify the loop-holes between excellent customer care within the organisational strategy and hierarchy
• What outstanding customer service comprises of
• Planning a complete framework to ensure customer care standards are met with
• Explore in detail the leadership qualities required to develop a customer-oriented team
• How customer complaints and grievances are critical to every organisations growth and development
• To always be a step ahead of your customers’ requirements; ‘over deliver and under-promise’ attitude
• Ways to make your customer feel important
• Study ways to overcome roadblocks that are in between your service and the customers’ expectations
• Ways to say no positively deal with impractical expectations without upsetting and offending the client
• Self-evaluation techniques to assess your performance during every stage of customer care