Customer Service Courses in Dubai

Course Details

The students are trained to develop skills that are required to ensure maximum patient satisfaction in healthcare industry. One should be having a pleasing personality and good communication skills and should be efficient enough to deliver the right service as per as the requirement of the customers.

Course Details

Telephone etiquette is not merely a conversation being held, but even those intuitive messages that are not being spoken. The art of talking on the telephone is the basic skill for all individuals and establishments to avoid any form of miscommunication. The areas in which the students are trained in are Intonation, Tone of Voice and other areas to improve the quality of a call.

Course Details

This training program is specially designed to help the students in developing several customer service skills in order to ensure complete customer satisfaction. The several areas in which the students are trained in are computer skills, organizational skills, effective communication, analyzing capability and other related skills.

Course Details

Through this training program we help the students to identify the factors which are important for the quality of the service required customers. The training program mainly places emphasis on improving efficiency, potential, and stability of service and the customer service system to support six sigma.

Course Details

In this training program the students are trained to develop skills that are necessary to work as a customer service professional. They are made to understand the role and responsibilities of an customer service executive. The course content are as follows :

• Developing customer service skills
• Learning telephone skills
• Creating customer service solutions
• Usage of voice effectively
• Working with difficult customers

Course Details

Customer satisfaction is one of the very important aspect of customer service which makes significant difference in the success of an organization. In order to ensure customer satisfaction one should have proper knowledge of the service offered and at the same time should be skilled enough to solve the issues faced by thew customers. A customer service executive should also have proper communication skills in order to understand the complaints and provide appropriate and easy solutions.

Course Details

In this program our students are assisted with proper guidance and offer advance learning process to develop customer support skills. The training focuses on developing the interpersonal and communication skills of the students. Specialized training is offered by qualified and committed faculties of our institute.

Course Details

In our training program we help the students to develop their skills and abilities to offer better customer service. The students are trained in areas like:

• Communication skills
• Inter personal skills
• personality development
• Ability to resolve issues
• Time management.

Course Details

Customer service is a primary aspect responsible for the development of any firm. In the training sessions the trainees are mainly trained in several skills that are required to develop customer support skills. The areas on which we mainly focus are as follows:

• Clear communication
• Knowledge
• Self Control
• Assertiveness

Course Details

The students are trained in different important customer service skills such as :

• Clear Communication Skills
• Attentiveness
• Knowledge of the Product
• Time Management Skills
• Goal Oriented Focus

Course Details

We are successful in creating active learning and the institute aims at the best possible manner to contribute for students development and guidance. The specialities for the program are :

• Independent learning support
• Creative learning
• Comprehensive training program
• state of art infrastructure
• Specified course material

Course Details

We are a leading educational solutions organization, servicing client with comprehensive training programs. Our students are assisted with proper guidance and offer advance learning process. The specialities for the program are :

• Committed and Qualified Faculty
• State of the Art Facilities
• Personal Care
• Specialized Training 

Course Details

Academic classes for Customer Service Performance is offered at our institute at moderate course fee. The tutorial classes are designed for all the subjects and assist in attaining excellence for superior learning. The specialities for the program are :

• One-to-one tuition.
• Expert advice.
• Pupil-centered approach.
• Independent learning support.

Course Details

We provide Customer Service training classes to our clients at affordable rate. Our highly qualified and reputed professional assist our students with proper guidance and the specialities that enriches the program are :

• Detailed learning process.
• In-depth knowledge.
• Proper guidance.
• Improving students' self-efficacy
• Independent learning support.

Course Details

We are a leading educational solutions organization, servicing client with comprehensive training programs. Our students are assisted with proper guidance and offer advance learning process. The specialities for the program are :

• Committed and qualified faculty
• State of the art facilities
• Building conceptual understanding
• Extensive lectures

Course Details

We offer personalized coaching to our clients from acclaimed faculties at a lower cost. The specifications that are followed for the designed program are :

• Detailed learning process.
• Wealthy learning atmosphere.
• Emphasise moral and ethical values.
• Enable to compete with counterparts.

Course Details

We provide Quality in Customer Service training classes to our clients at affordable rate. Our highly qualified and reputed professional assist our students with proper guidance and the specialities that enriches the program are :

• Expert advice.
• Endless practice.
• Exclusive learning.
• Experienced trainers.
• Extensive lectures.

Course Details

We deliver experiential learning and groom in building an ever-expanding knowledge. The course is structured in detailed fashion and help our students in attaining success with best commitment support. The key specialities are :

• Pioneer in academic excellence.
• Intense coaching.
• Section practise tests.
• Knowledge from basic to advance.

Course Details

Customer Relationship Management is a process for managing a company’s interaction with existing and future customers. We guide our students intense coaching and at cost-effective price. The specialities for the program are :

• Detailed learning process.
• In-depth knowledge.
• Proper guidance.
• Improving students' self-efficacy
• Independent learning support.

Course Details

Customer service is the provision of service to customers before, during and after a purchase. The comprehensive training program is designed to develop students' self-efficacy and building confidence in advance learning process. The specifications for the program are listed as under :

• One-to-one tuition.
• Expert advice.
• Best support commitment.
• Building confidence.
• Pupil-centered approach.

Course Details

The participants are facilitated with best of learning by providing appropriate information and specific learning. The salient features for the program are listed as under :

• Experienced tutorial team.
• Individual care and support.
• Comprehensive training program.
• Understanding business analysis.

Course Details

Training classes are provided here for the pupil who want to pursue learning in customer service. The students will be provided with intensive learning classes and detailed notes for after class study purpose. The compact learning classes will be conducted by the highly experienced and learned tutors from Learners Point. Tutorial guidance of superior level can be availed by the students.

Course Details

Customer Care and Telephone Skills course is available here with us. Statistics show that it costs approximately eight times as much to find a new customer, compared to keeping an existing one. 

Objectives :

• Delegates will learn how to prevent and handle complaints
• The importance of customer service and customer care will be emphasised throughout the two days of the programme
• The difference between 'ordinary' and 'extraordinary' service will be discussed
• Delegates will examine and practise good telephone manners and how to deal face-to-face with customers
• They will understand how each individual contributes to the company's overall image
• The special techniques necessary to be effective on the telephone will be demonstrated and practised
• Delegates will be able to identify correct and incorrect telephone standards

Course Details

Sales Training on Telephonic Skills is available here. This programme is specifically designed for people who spend at least 50% of their time on the phone with customers. This course is essential if your staff have not been trained in effective telephone skills.

Objectives :

• To understand how each individual using the telephone contributes to the company's overall image
• To identify the skills and techniques required for excellent telephone etiquette
• To learn the best language and voice tone to use when speaking to different types of callers
• To learn how to manage the 'upset / angry' caller
• To understand the importance of active listening and useful questioning
• To identify correct and incorrect telephone standards for dealing with all calls
• To learn and practise how to be most helpful and effective on the telephone

Course Details

This is an Etiquette learning program for gaining excellence in Customer Service. This course is essential for all staff who have face-to-face contact with customers because everyone in your company has the chance to make a positive 'First Impression'.

Objectives :

• To learn the key skills of dealing face-to-face with customers and how to communicate effectively
• To learn the best ways to provide exceptional service by understanding the needs and expectations of a customer (including future needs and expectations)
• To gain an understanding of handling customers who complain, and how to deal with customers from a variety of cultures and backgrounds
• To understand how to create customer loyalty through great customer service and excellent customer care